Question 1

How do I book a stay?

Accepted Answer

Use the booking calendar on the apartment's page. Availability, rates and confirmation come from our booking system, and the calendar you see is the one we work from. If you want to ask something first, use the contact form.

Question 2

How do we get there?

Accepted Answer

The apartment is at Nueva Ribera Beach in Los Alcázares, on the western shore of the Mar Menor. The two practical airports are Murcia–San Javier and Alicante. The coast is served by motorway and coastal roads, and regional buses connect Los Alcázares with Cartagena and Murcia.

Question 3

What time can we arrive?

Accepted Answer

Check-in is from 16:00 (another time by arrangement) and check-out is by 11:00. Both are done in person with the keyholder, so please share your arrival and departure times in advance.

Question 4

Are pets or smoking allowed?

Accepted Answer

Smoking and pets are not allowed inside Apartment 75. Smoking is allowed on the balcony, but not in the pool area. Pets are also not allowed in the pool or the surrounding green areas.

Question 5

How many people can stay?

Accepted Answer

Six, in three bedrooms with two bathrooms, across two floors and 97 m². Everyone has a real bed rather than a sofa.

Question 6

Is there a cot and a highchair?

Accepted Answer

A baby cot (with mattress) and a high chair can be rented as an optional extra. Please ask in advance so they are ready on arrival, and check on arrival that the cot is complete and safely set up.

Question 7

Can I pay on this website?

Accepted Answer

No. Card details are never entered on this website. Payment is handled by the booking system as part of the reservation, and we do not store payment information.

Question 8

Is the apartment step-free?

Accepted Answer

There is a lift in the building, and the owner has reported wheelchair accessibility. We have not verified the entrances, thresholds, internal stairs, bathroom access or door widths, so we cannot describe the apartment as step-free. If this matters for your stay, ask us and we will check the details before you book.

Question 9

Is the rental licence registered?

Accepted Answer

The licence application is in progress. Until it is confirmed, we do not publish a registration number or suggest it has been approved. When it is confirmed, the number will appear on the apartment's page.

Question 10

Is the apartment childproof?

Accepted Answer

We do not make that claim. The apartment is over two floors, so there are internal stairs, and we have not checked every threshold, edge and socket. Tell us the age of your children and we will describe the layout so you can judge.

Question 11

Is there air conditioning and Wi-Fi?

Accepted Answer

Yes to both, along with a television. Bed linen and towels are provided, as are soap, shampoo and toilet paper.

Question 12

Is there a key box?

Accepted Answer

No. We do not use a key box. The keys are handed over in person by the local keyholder, Yvonne Kesler (+34 634 31 10 47). Tell us your expected arrival time in advance and she will wait for you at the security gate.

Question 13

Is the swimming pool private?

Accepted Answer

No. The swimming pool is shared with the other residents of the building. The apartment has its own terrace and balcony.

Question 14

Where can we park?

Accepted Answer

The apartment has a private space (number 70) in the underground garage. At the security gate, say you are coming for apartment 75, Phase II, and have your number plate registered. Inside the garage, turn left and follow the road to space 70.

Question 15

Are there cleaning fees, a deposit or an electricity allowance?

Accepted Answer

We have not published a cleaning fee, a security deposit or a utility allowance, because none has been confirmed yet. Ask us and we will tell you what applies to your dates.

Question 16

How far is the beach?

Accepted Answer

We do not quote a walking distance or time. The route matters, and it depends on whether you have children, a pushchair or a car. Open the address in a maps app and judge it for yourself, or ask us for our view.

Question 17

Can I change or cancel a booking?

Accepted Answer

Cancellation terms are set in the booking system and differ by rate and season. Write to us before you book and we will confirm the terms that apply to your reservation.

Questions and answers

Booking and reservations

Arrival and check-in

The apartment

Family facilities

During your stay

Location and transport

Still unsure about something?